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This would have had the effect of more than doubling the taxes on these products, but was postponed indefinitely on date of implementation

If neither works and the device isn't unusually hot or cold, contact IQOS UK support for a warranty claim most ILUMA devices carry 12 months of cover from purchase date

The ban was tested in court as recently as 2018 and held, in a case that reached the EU's top bench via the High Court in London, of all places

Store it in a cool, dry place away from direct sunlight to ensure it stays fresh until your next session

Maintaining good hygiene by washing your hands regularly with soap and water is good

Why this matters: Karama notes that one of the tricky parts about getting a smoker to quit is convincing them why it's important